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Simon DawesSimon Dawes 
Is it possible to change a user from salesforce back to chatter free on the licence? I know it can be done the other way round.... Help please
Best Answer chosen by Moderator ( 
Subramanyam MeareSubramanyam Meare
I can only suggest you to deactivate the Salesforce User & then activate the User with Chatter Free User license because the Salesforce license type Users can only be Upgraded but not degraded which is reverse for Chatter free license User.

Hope it helps you.

Best Answer chosen by Jayson ( 
Liam HeppenstallLiam Heppenstall
Hi Anupama,

Check out the Salesforce Virtual Bootcamps ( (

Also, Focus on Force offer some great exam and study material ( (

Casey LoockCasey Loock 
I've come accross a strange issue when I switched over to Omni channel to route our Live Agent chats. After I changed the routing type on the chat button to "Omni-Channel Queues" and added the new code to our website, we had issues with the chat window appearing in our Service Console so that our agents could chat with our end users. The were able to accept the chats, but not able to see what was being written or respon back since the chat window didn appear. So far I can figure out why that would happen. We're currently in classic still and working towards Lightning. 
Best Answer chosen by Casey Loock
Casey LoockCasey Loock
I understand but yet I don't. Salesforce support just confirmed it in my support case with them. "If the agents are working on multiple browsers at the same time, there is a high possibility the Chat will not work as Live Agent and Omni-channel are real-time products".

The also sent me this: 

You can refer to below article link to know more: (" style="color:blue; text-decoration:underline)
Justin EdelsteinJustin Edelstein 
Has anyone successfully created a process builder that can @mention a community member on a record that the community member can see? The catch - the post itself is written by an internal user based on the fact that it’s kicked off via a process and therefore automatically posts just to the record without any care for the channel in which it is posting making it invisible to the community user… 
Best Answer chosen by Justin Edelstein
Gaurav MalikGaurav Malik
I used flow (called through process builder):

User-added image

Target name or ID would be the record Id in your case.

You should be able to @mention the community user in the message.
Mit ChandolaMit Chandola 
Hi, currently there is no way to assign campaign member ownership. I would like reporting to in the same page as lead and contacts for campaign member. Today, I have to create two diff reports for for tracking leads (their status) and contacts (their status if they were added to the campaigns). From campaign member standpoint it does not matter if member is lead or contact. That can give me a single view if I have same kind of fields (like lead status/conatct status, sales accepted Yes/no) means I can report on campaign members rather than on leads and contacts seperately. 

Is there a way that I can create a custom ownership field on campaign member record that is based on lead or contact owner (I mean that reference the owner from contact and lead record?) 

Thank you!
Best Answer chosen by Mit Chandola
Pattie MilnerPattie Milner
Hey Mit - Add a new formula field to your campaign member object with the return type of Text.
This will be the formula:
 Lead.Owner:User.FirstName + " " + Lead.Owner:User.LastName,
 Contact.Owner.FirstName + " " + Contact.Owner.LastName

Bareera NoorBareera Noor 
I am working on this Trailhead Project: 
"Import and Export with Data Management Tools"
One of the requirement was to download the file then do same changes and save it agailn as CSV file. I followed all the steps and Import was successful. But when I verify the Challenge I got the following error

Challenge Not yet complete... here's what's wrong: 
The 'Lead' records from the CSV were not found. Please check the instructions.

I dnt understand why I am getting this error. I did this project in a trailhead playground.
Best Answer chosen by Ed ( 

I had the same problem and it took some hours to find out the solution.
You could check your organization's default locale setting in"Company Information"

The default locale setting decides the way your lead's name is displayed within the system.
Suppose your lead's name is Cate Blanchett (First name: Cate / Last name: Blanchett)
and if your company's default locale is set to some non-english speaking countries like South Korea or China,
her name will be displayed as Blanchett Cate.
In this case, the Salesforce system cannot recognize her as the same person... 

So, you could simply change your company's default locale setting to English (USA) or something.
Hope this works for you!   

Nandhini GopalanNandhini Gopalan 
Hi all,

I self-taught to be a Salesforce Admin, learned through trailhead and earned a ADM 201 certificate recently. I would like to kick start a career as a Salesforce admin/ Jr. Salesforce admin or volunteer 15-20 hours/week. I am based out of Cleveland and looking for opportunities in and around the city or remotely. Any help/input on where to start is greatly appreciated. 

Thank you !
Best Answer chosen by Nandhini Gopalan
Tom HoffmanTom Hoffman
Hi Nandhini - I would also join the Cleveland Salesforce Non Profit User Group, Admin User Group, and Women in Tech groups. 

There is a strong group of rockstar UG leaders in Cleveland like Amy Oplinger and Shannon Zdanowicz, they'll be able to make some introductions for you.  There is also the Cleveland GiveCamp that is coming up this summer, spend a whole weekend volunteering and working for nonprofits in the area.  

GiveCamps are a great place to work with other Salesforce professionals, show off your skills on real projects, and make great connections.  I've found some great talent at Pittsburgh GiveCamp events, two admin volunteers I met there are now doing fulltime consulting work as a result of connections they made at GiveCamp. 

CLE User Group
CLE Non-profit User Group
CLE GiveCamp
Seda SakaryaSeda Sakarya 
I registered for the Administrator Exam. When I try to generate receipts, VAT is asked? How can I find it for my country? I live in Switzerland. Does VAT change according to the product?
Best Answer chosen by Seda Sakarya
Kapil BatraKapil Batra
Hi Seda,
Vat Numbers are for companies not for individuals. You can download the receipt without entering the VAT number there. Please check a little description about vat below : 
A VAT number – or VAT registration number – is a unique code issued to companies which are registered to pay VAT. Businesses can find their own number on the VAT registration certificate issued by HMRC, while the numbers for other businesses should be stated on any invoice they issue.

Hope it helps !

Andrew BishopAndrew Bishop 
Does anyone have any recommendations on an LMS (Learning Management System) that attaches to Communities? I'd like to be able to train and certify our partners through our portal.
Best Answer chosen by Andrew Bishop
Shivam KumarShivam Kumar
Please refer to some links

Cassandra ParkerCassandra Parker 
I have several read only fields on a case.  They are showing up on the new case record creation screen, and i'd like to hide them from just that record create screen - but have them show on the page when the record is created.  Can this be done?
Best Answer chosen by Cassandra Parker
Adam JohnsonAdam Johnson
Couple ways to do this is to create multiple Record Types and Page Layouts.  You can create a "Create" record Type and an "Edit" record type.  You don't have to enable the Edit Record Type for the profile so they don't see it in the selection screen when creating a New Case.  You'd create a page layout for each, your Create Page Layout would not have those fields.  You'd then use a Process Builder or Workflow Rule to update the Record Type to Edit upon create and then they will see the Edit Page Layout with the Read Only fields.  

Your other option would be to replace the Standard New button with a custom Quick Action and only define the fields you want on that Layout for Create.