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Shubhashini RajaShubhashini Raja 
Hello Trailblazers!!
I cleared my Admin Certification today. I'm so happy. Thank you so much Trailblazer Community for helping me accomplish this. You guys have responded immediately for every question I posted and thanks a lot for sharing the required materials on topics I need referencing. You guys are amazing. Let's keep Blazing!!

Next prep for "Advanced Admin"
 
Best Answer chosen by Shubhashini Raja
Sakthivel MadeshSakthivel Madesh
Wow.. Congratulation Shubhashini !!

Try this trailmix from trailhead - https://trailhead.salesforce.com/en/users/strailhead/trailmixes/prepare-for-your-salesforce-advanced-administrator-credential

Advanced Administrator Quiz from SalesforceBen Website - https://www.salesforceben.com/certified-advanced-administrator-quiz/
Bridget AbercrombieBridget Abercrombie 
After a little research, I have tried everything and the log a call button still does not display in the Activities component of Lightning.
  • Log a call been added to Salesforce1 and Lightning experience Actions
  • No activity record type
  • Global Publisher layout includes log a call
  • No additional buttons have been created (so no duplicates)  
Not sure what else to try any help is appreciated. 
Best Answer chosen by Bridget Abercrombie
Bridget AbercrombieBridget Abercrombie
Finally got it to work after finding this knowledge artical:  https://help.salesforce.com/articleView?id=000247872&type=1
For what ever reason in the Global Actions it was not showing "Task" in the record type field.  Once added it worked.   
   
Alex GutierrezAlex Gutierrez 
Hi,

We're currently moving away from Zendesk and into Service Cloud for all of our support needs. We have about three years worth of tickets (including ticket comments, obviously) in Zendesk that we are looking to migrate over to Service Cloud as Cases and Case Comments.

Has anyone ever done this? If so, what are best practices and/or tools that you have used to help with this migration process? 

Thanks in advance!
Best Answer chosen by Alex Gutierrez
Alex GutierrezAlex Gutierrez
Hi Ines,

I ended up writing my own Python script to ease the extraction of comments, id and author from the Zendesk ticket.xml export and then using Dataloader to map the exported comments using the Zendesk external id custom field.

I found it mind boggling that no tool out there exists to ease the data migration of Zendesk tickets and its comments to Salesforce, or that Salesforce does not handle XML imports considering the plethora of clients I can only assume switch over.

Here is the link to my script. https://github.com/yarisgutierrez/zendesk-ticket-comments-to-csv 

I hope others will find it usefule. Thanks, Ines, for your help.
Henriëtte WijneHenriëtte Wijne 
Is it possible to mass update userlicenses by using dataloader for example? My org is confronted with a license Salesforce is no longer using and I have to replace that license to a new one. It concerns Salesforce force.com and replaced by Salesforce Platform License. I have 200+ users connected tot Salesforce force.com license and I hate the idea to edit them one by one...
Best Answer chosen by Henriëtte Wijne
Guy KeshetGuy Keshet
yes you can!
there is a dedicate help page to talk you through this - see here:
https://help.salesforce.com/articleView?id=000336140&type=1&mode=1
James SmithJames Smith 
Hi - has anyone done, or know a good way, to integrate Yammer and Chatter? 

Thanks
Best Answer chosen by James Smith
Tommaso BolisTommaso Bolis
Here a usefull article

https://hub.appirio.com/tech-blog/integrating-microsoft-yammer-and-salesforce

You could use 

https://zapier.com/apps/chatter/integrations/yammer
https://sameroom.io/
Alam (عالم आलम) KAlam (عالم आलम) K 
I have two account- one for trailhead open long time before using LinkedIn credencials where as I have recently registered a new develeoper account using nornal email and password. When I loging into Salesforce platform, it is showing two different account in those two palces. My trailhead points are not showing into another account. How can I merge these two accounts?
Best Answer chosen by Alam (عالم आलम) K
Amit SinghAmit Singh
Hi Alam,

Follow the below simple steps:-

Login into your trailhead account. Go to Settings and then click on Connect OR Merge from there you can merge accounts
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Jack SteinerJack Steiner 

I am experimenting with Flow builder and manipulating Opportunity Line Items (aka. Products). I am trying to see if it is possible to create a number of records of a custom object type based on the products attached to an opportunity.

Getting the line item records and storing them in a variable is fairly straightforward. However, I assume I need a Loop to go through each one and create the new corresponding record. My issue is that the Loop uses a variable to store the individual item its working on at a given time, and it seems to restrict me from using a variable not of the same object type. Does anyone know how to bridge this gap?

I hope I've used the terminology correctly. I can clarify, if needed.

Best Answer chosen by Jack Steiner
Om PrakashOm Prakash
Hi,
We need to play with Loop and Asignment here.

You might already have two variable for Opportunity Line Items in flow currently:
For example, varOppLineItem and lstOppLineItems

Please create two variable resource for your Custom Object.
1. varCustomRecord for Individual record
2. lstCustomRecords for Collection of records

In Loop element you might already asigned OpportunityLineItem to a individual record variable varOppLineItem.
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Now add an Assignment Element, and map the all variables of your Custom object from Opportunity line item's variable.
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Add another Assignment element to hold all individual record of custom object in collection variables
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Now "Create Records" element which will simply create records from collection variable
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Linking will look like bellow:
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It should work as expectd.

If any query feel free to ask.
 
Nicole CrossleyNicole Crossley 
Hello -
I am looking to switch over to using Data Extensions to send all of our emails so that we can leverage tools such as A/B testing. We currently send via salesforce reports, but are finding we are being limited in the tools we can access by doing this.

However, I have been reading all the documentation trying to find the best approach, but can't find anything that talks about the difference between the different data extensions (data extension, salesforce data extension, and synchronized data extension).

Could anyone please help me understand the differences and why I may use one over the other?

Thanks!
Best Answer chosen by Nicole Crossley
Patricio SapirPatricio Sapir
Hi Nicole, Synchronized Data Extensions will allow you to automatically pull objects and fields from Sales Cloud into a Marketing Cloud DE without the need to create an Import and Automation in SFMC. Without this feature, you will need to create an import activity based on a report and then import data using an Automation. This could be handy if say you want to combine two objects before importing to Marketing Cloud so you could build a report in Sales Cloud and import into a DE in Marketing Cloud. 

If your model is pretty straightforward in Sales cloud I'd recommend trying synchronized DEs first and see if that model works for you. 
Ineke van den BergIneke van den Berg 
The field 'active' on campaign is of no use to our company, because we created a custom field 'status'. I have in mind that I can't remove the field 'active' from the page layout. because of reporting purposes or other undesired side effects. I can't find anything special about this field in the documentation. Does somebody know if this field has a special function or can I remove it from the page layout without problems?
Best Answer chosen by Ineke van den Berg
Elisa WilliamsElisa Williams
Hi Ineke, the 'active' field on campaign is used in the filter and report views.  So for example from a contact or lead record, when you go the 'campaign history' related list and select 'add to campaign', the default filter is 'my active campaigns' and this uses the 'active' field.
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I don't think you can update the criteria that is linked to 'my active campaigns' but you could use workflow to check or uncheck the active field based on your custom 'status' field if you want to be able to make use of this filter feature.
Carl HoverstadCarl Hoverstad 
Our web tracking code is working and populates a prospect's Web Activity.  However, I don't see an automation rule that allows us to access this part of the prospect's record to build rules upon.  Is this possible?
Best Answer chosen by Carl Hoverstad
Aaron PrattAaron Pratt
Unfortunately, I think it's a different page action for each URL.